The following policies document has been written to support the delivery of courses from Mark Beasley. Mark Beasley Coaching, Therapy & Training delivers a range of bespoke coaching and training courses as well as First Aid Awards and British Canoeing Awarding Body training and assessments.
The terms and conditions are to ensure effective engagement with the client and Mark Beasley Coaching, Therapy & Training. Where this document refers to “the client(s)” it means whoever is making the booking with Mark Beasley Coaching, Therapy & Training . This document has been written with the intention to be as clear as possible. If you have any trouble understanding the document or have any questions or queries regarding its content please get in contact.
Work delivered by Mark Beasley Coaching, Therapy & Training. includes (but is not limited to):
Paddlesports
- British Canoeing Awarding Body PaddleSport Instructor (Aspirant)
- British Canoeing Awarding Body Safety & Rescue Course
- Bespoke Sheltered Water Coaching Courses - Kayak, Canoe & Paddleboard Leadership up to Grade 1 (2) mixed craft
- Leadership up to Grade 3 Canoe
First Aid
- Level 3 First Aid at work training 3 day
- Level 3 First Aid at work training 2 day refresher Level 3 Emergency First Aid at work training 1 day Level 3 Outdoor First Aid training 2 day
- Level 3 Emergency Outdoor First Aid training 2 day Bespoke First Aid Training
Therapy
- Bespoke CPD courses in physical therapy
When recruiting participants for any course that I deliver I will ensure that they are suitable for the training/assessment. This will be completed using a range of methods which may include:
•Verbal conversation confirming their understanding of the training/assessment
•Email conversation confirming their understanding of the training/assessment
•Discussion of the physical and emotional demands of the training/assessment
•Discussion regarding the skills and experience required for the training/assessment
•Signposting to appropriate documentation (eg BCAB Course guides)
•Questioning of their understanding of the award
•Pre course/assessment meeting online
•Pre course/assessment meeting face to face
In the event of the learner appearing not to be suitable for the course they have selected I will discuss this with them at the earliest opportunity. If appropriate an alternative course will be suggested/offered. If this cannot be offered their place on the course/assessment will be cancelled or postponed until a more appropriate time.
During a British Canoeing Awarding Body Assessment, my typical process for conducting the assessment would be (but is not limited to):
Receive interest from a student
•Clarify if they are suitable for the award
•Agreed dates and location/area for the assessment
•Register the course with BC
•Send information directly regarding the administration process and send assessment day pack
•Receive any docs required prior - eg assessment check in
•Conduct the assessment on the day
•Process course results with BC
•Send post course feedback/development planning to the candidate.
•Offer follow up/development meeting if required
•Potentially stay in touch with candidate if they have further needs/quals required in future
It is uncommon that I work independently with participants under the age of 18 within the UK.
As I do not hold an AALA licence I would not allow participants onto any activity I am delivering unless some of the specific exemptions outlined by AALA course be met.
These may include
•Parent or legal guardian present on the course
•Activity non licensable
•Activity taking place in non licensable water
Should I engage with U18s on a licensable activity and/or on licensable water this would typically be conducted through the employment of an organisation that holds an AALA licence or is exempt from holding one.
All activities delivered by Mark Beasley Coaching, Therapy & Training, will have a generic risk assessment completed before the activity will take place
These risk assessments include
- Paddlesports Generic
- Safety and Rescue
- Paddlesports Open Water
- Paddlesports Leading and Coaching
- Paddlesports Journeying and Overnight
- Paddlesports Sheltered and Moderate Conditions
- First Aid Training
- Lone Working
With these risk assessments combined a comprehensive risk management strategy will be present.
These risk assessments will be used alongside an ongoing dynamic risk assessment which will take into account
•The situation and the environment
•The knowledge and experience of the group
•The knowledge and experience of the leader
It is the norm that Mark Beasley Coaching, Therapy & Training will operate independently and be the sole leader during an activity/course/assessment.
A lone working risk assessment has been written to safeguard the course provider and the participants should the leader become incapacitated, which can be viewed upon request.
It is the norm that participants will use their own equipment during courses, however Mark Beasley Coaching, Therapy & Training may supply some equipment to be used during the course.
Any equipment provided by a participant will be checked with the participant to ensure its suitability for the intended use. Where there is a problem with this kit and equipment an alternative option will be offered if that is possible. If an alternative is not available it may not be possible to use this equipment and potentially not possible to continue with the course.
Any equipment provided by Mark Beasley Coaching, Therapy & Training will be checked to ensure its suitability for the intended use. Where there is a problem with this kit and equipment an alternative option will be offered if that is possible. If an alternative is not available it may not be possible to use this equipment and potentially not possible to continue with the course.
Usage of kit and equipment provided
Please look after any kit and equipment you are given to use as part of your course/training. Should any damages/losses occur out of negligence or lack of care we may seek to recover the cost from either yourself or your group.
Usage and losses of own kit on courses
You are responsible for your own kit and equipment during your course/training, any personal losses to kit and equipment will not be reimbursed by Mark Beasley Coaching, Therapy & Training. You are advised to hold your own insurance for equipment loss/ damage.
ICONumber ZB893259
We value your privacy as much as we value our own. Any information requested from Mark Beasley Coaching, Therapy & Training is only in the interest of providing you with the highest quality coaching and training. We will never sell your personal data to anyone, will only collect the information we need and will only keep it for as long as we need to. The information is held securely and you have the right to see this information and the right to have the information deleted at your request.
What personal information we may request to obtain?
All information obtained by Mark Beasley Coaching, Therapy & Training is only to provide us with the necessary information to assist us in delivering the best course for you. Due to the remoteness and risk potential of the training and courses that we deliver the information gathered is so that we can best look after you in the extremely unlikely situation of you being taken to hospital and not able to provide this information directly yourself. The information gathered is typical of the outdoor industry and includes:
- First and Last Name
- Date of Birth
- Address
- Phone Number
- Alternative Phone Number
- Email Address
- Emergency Contact Name Emergency Contact Phone Number Medical Issues
- Medication currently taken
For some courses, we may ask for more information about you but this will be made totally clear on the registration forms. If you believe that at any point we are gathering too much information please let us know.
Marketing
We don’t send spam or mass emails.
However, we do occasionally have specific opportunities that may be of personal interest to you. We would like to be able to contact you about this if required, but you have the right to ask us not to do so if you would prefer we did not contact you like this.
Who is my data shared with?
Data will only be shared as appropriate exclusively with the direct delivery staff at Mark Beasley Coaching, Therapy & Training.
•We will not share your data with third parties unless required to do so by law
•We will not sell your data to anyone else
•Payments managed by paypal / Square are secure and their privacy policy can be
viewed online
•For anyone taking part in a British Canoeing course, we are obligated to share your
data with British
•Canoeing and/or Paddles Up training (further information on this can be found below)
How we protect your personal data
Your data is held securely under password protected documents and if paper copies have been obtained in a locked and secure environment
How long is it kept for?
We will keep your personal information for 7 years to comply with our legal requirements for insurance and tax (HMRC) purposes. After 7 years, this personal information will either be deleted (digital) or shredded (paper).
Your rights
- You have a right to request access to the personal information that we hold about you
- If you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information
- You have a right to request that we restrict the processing of your personal information for specific purposes
- If you wish us to delete your personal information, you may request that we do so.
Complaints procedure
You have a right to complain about how we process your data. Information can be found about how to do this in the complaints section of this document
Transparency
This policy has been written with the intention of being clear, understandable and totally transparent. If you do not understand any of this policy please do not hesitate to let us know and we can ensure everything is as clear as possible.
Data Sharing Briefing
GDPR Briefing
The General Data Protection Regulation (the GDPR) came into force in the UK on 25th May 2018. Although this is EU legislation, the GDPR was transposed into UK law and has replaced data protection law including the Data Protection Act 1998. It applies to all organisations regardless of size and status - therefore it applies our organisation and all British Canoeing Qualification providers collecting and processing data.
Many of the principles that underpin the GDPR are the same as those on which the Data Protection Act was based. However, the GDPR contains several notable differences and has an increased emphasis on the rights of individuals about how their data is provided to organisations and how it is used.
Grounds for Processing Personal Data
There are 6 grounds under which personal data may be processed:
1. Contractual Grounds - where data is necessary in order to carry out a contract. This could be where someone joins as a member or attends a course and it is necessary to collect and process data in order to administer the membership or certificate the course.
2. Legal Requirement - this could be to do with Safeguarding or other legal necessity
3. Vital Interests - this could be collecting relevant medical data to look after the health and wellbeing of participants at an event
4. Public Interest - where processing of data is considered to be in the public interest
5. Legitimate Interest - where an organisation can demonstrate the need to process data e.g. the outcome of a course or assessment
6. Consent - where consent is required for e.g. collecting data, consent must be given explicitly by the individual. There cannot be any pre-ticked boxes that we might have seen in the past.
The Privacy Statement details how we will use your Data (or that of your Child).
Privacy Statement
British Canoeing Awarding Body, British Canoeing, Paddles Up Training, Scottish Canoe Association, Canoe Association of Northern Ireland and Canoe Wales take your privacy seriously. We will only use your data to administer your training or qualification.
How your information will be used: When you become a member, or renew your membership with your National Association, you agree to the use of your personal data for administering your membership and for your National Association contacting you with notices relevant to your membership and/or qualification. It is an expectation of Employers, Government Agencies and members of the public that Delivery Centres should retain a permanent core record of candidate name, the training and qualifications taken and their outcomes, this allows the delivery centre to support the candidates right to lifelong learning and to meet legislative requirements, such as confirming the validity of qualifications.
Qualification Processing: We will administer your qualification and training on you or your child's behalf. We will only use personal data relevant for administering the qualification or training with the Delivery Partner, the National Association and the awarding body.
• • •
British Canoeing: National Water Sports Centre, Adbolton Lane, Holme Pierrepont, Nottingham, NG12 2LU - coaching@britishcanoeing.org.uk
Canoe Wales: Canolfan Tryweryn, Frongoch, Bala, Gwynedd, LL23 7NU - admin@canoewales.com
Canoe Association of Northern Ireland: Belfast Boat Club, 12 Lockview Road, Belfast,
BT95FJ - office@cani.org.uk
Scottish Canoe Association: Caledonia House, 1 Redheughs Rigg, Edinburgh, EH12 9DQ - office@canoescotland.org
Sharing with British Canoeing Awarding Body: For Coaching Qualifications we will share your details with British Canoeing Awarding Body to process your qualification and claim certification.
If you have any questions about the continuing privacy of your personal data when it is shared with British Canoeing Awarding Body, please contact your National Association Coaching Department. Communications: Occasionally we may want to send you communications not associated with your qualification or training. If you wish to receive communications, please log in to your member account and review the communication options.
For more information on how we process your information please read our full privacy notice on your National Association Website
Any medical condition (and/or medication being currently taken) which affects your daily health and may impact on your involvement in the activity must be disclosed to the lead member of staff on the course, either prior to the activity or at the start of the course/ training/coaching. Should medical information have changed since filling in the booking form the staff must be updated as soon as possible. These conditions include (but are not limited to) heart conditions, breathing issues, joint problems, vision issues, allergies, asthma, spine/ back pain, dizziness and any pre-existing or recent injuries/conditions.
In the interest of your own and the group’s enjoyment and safety, Mark Beasley Coaching, Therapy & Training reserves the right to refuse to engage with a client where their behaviour, medical condition and/or physical ability may make it unsafe or inappropriate to continue with an activity. In the interest of safety we also reserve the right to refuse to engage with a client where the kit and equipment that they present with on a course/session/activity is not at the appropriate standard. Where possible an alternative activity/solution will be offered to the problem if it is reasonable to do so.
We will always aim to choose the best possible venue to operate in, considering your needs, the aims of the training and where appropriate the environmental requirement of the award being undertaken.
Sometimes these venues may not be safe to operate in (e.g. too high/low water levels) and we may need to change to alternative venues which may require additional transport and journey time. We will do our best to ensure that this has a minimal impact on the course. The situation may also arise where an alternative venue may not be available, in which case the course may be cut short or cancelled in the interest of safety. Where a course/session is cancelled due to a suitable venue not being available the course staff will discuss with the client the best course of action which may involve delivering the course on an alternative date or a refund being given for any training which could not take place.
Unless expressly included as part of your course cost Mark Beasley Coaching, Therapy & Training is not responsible for paying any car park (or parking fine) charges incurred, water access fees, venue fees or meals. For some courses, there are certification/registration fees which will be charged in addition to your course cost (usually payable on the day) unless they are expressly included in the original quotation of your course cost.
In some instances, it may be necessary to use other staff to provide the training/course. This may be at the request of the client or due to the need to bring in a specialist holding technical expertise in a specific field. Where it is known at the point of booking that alternative staff will be required to deliver a course/training (e.g. Mark Beasley unavailable) you will be made aware of this immediately. If there are unforeseen changes to the staffing on a course/training you will be made aware of this change at the earliest possible opportunity.
Unless agreed prior to your booking, once you have completed a booking/registration form you need to arrange payment for your course. A non-refundable deposit of 25% of the course cost is required at the time of booking, with 50% being payable a minimum of 4 weeks before and 100% being payable a minimum of 2 weeks before the course date. If these payment terms are an issue (or a barrier to your participation) please get in touch prior to making your booking.
Due to unforeseen circumstances, it may be necessary to cancel a course/training/session. We will always aim to give you as much notice for this as possible. Where appropriate we may be able to bring in an alternative member of staff to deliver the course, rearrange dates or offer a refund. Any additional costs or losses incurred as part of a cancellation (e.g. transport/accommodation) will not be reimbursed by Mark Beasley Coaching, Therapy & Training. You are advised to hold your own insurance for losses due to cancellation.
Client Cancelling a Booking
It may be necessary for you to cancel your booking/agreement with Mark Beasley Coaching, Therapy & Training. You must inform us as soon as possible so that alternative arrangements can be made. When the client cancels the booking the following timescale regarding payment for the booking will be used.
Cancellation more than 4 weeks before the course date - No cost incurred to the client cancellation 2 – 4 weeks before the course date - 50% of cost charged to the client cancellation less than 2 weeks before the course date - 100% of cost charged client If you wish to discuss these cancellation terms please do this before completing your booking.
Cancellation of Courses Due to Environmental Conditions
For some training and assessment courses there is a minimum environmental requirement set by the awarding body. Should the required environmental remit not be present, it may be required to cancel/postpone the course if an alternative venue cannot be found within the required time constraints. You will be made aware of the environmental requirements for your course at the time of booking
If we have agreed to invoice you (or your organisation) following delivery of the course, the standard terms for an invoice is 30 days from when it is sent to you (unless an alternative timescale has been agreed prior).
Be advised that if an invoice becomes overdue it may be necessary for us to charge a payment recovery fee and interest on the owed amount as set out by https://www.gov.uk/late-commercial-payments-interest-debt-recovery/charging- interest-commercial-debt
We will contact you in advance of applying these late payment charges to see if an agreement can be found as to when the invoice will be paid. If you will be unable to pay an invoice on time, please contact us as soon as possible to discuss the matter.
We will always do what is possible to ensure that you have the best experience during your course/training with Mark Beasley Coaching, Therapy & Training. Should you have an issue regarding the level of service you have received or if your expectations are not met during your course/assessment, please contact us as soon as possible and we will do our best to resolve the issue.
During formal assessments, it is possible that you may wish to appeal a decision given. Should this be the case you will be directed to the relevant appeals procedure for the course or training you are involved with. If you do need to do this please contact us as soon as possible and we will do our best to resolve the issue.
Mark Beasley Coaching, Therapy & Training is committed to ensuring that all participants can participate in paddlesport in an environment free from poor practice, abuse and neglect
Mark Beasley Coaching, Therapy & Training holds an updated enhanced DBS check which can be confirmed through a check code on request by an organisation
Mark Beasley Coaching, Therapy & Training has completed current safeguarding training in line with the requirements set by British Canoeing Awarding Body In line with the guidance given by Paddles Up Training, Mark Beasley Coaching, Therapy & Training is committing to the following principles:
•Check the minimum age requirement for any qualification prior to course delivery (please see the qualification specification for details)
•Obtain parental permission for children under the age of 18 before they are permitted to undertake any training course.
•Encourage learners to register when they are sure they will continue the qualification or award to assessment as National Association Registration process also obtains parental consent.
•Ensure another responsible adult is present at all times throughout course delivery and learner assessment
•Do not undertake one-to-one training or assessing (i.e. where the Trainer/Assessor is left alone with a child or vulnerable adult)
•Ensure that a Reasonable Adjustment Form has been submitted to PUT for approval prior to course commencement for any learner who requires to be accompanied by a support worker or other supporting adult.
In the unlikely event of an incident the following procedure will be undertaken:
•Appropriately manage the initial incident
•If required arrange for the injured party to be taken to hospital
•Complete standard Incident report form within 48 hours of the incident taking place
•Send the incident form to the injured participant to confirm the accuracy of the report
•If required complete a RIDDOR report
•If required complete an incident report with British Canoeing or other relevant parties
•Follow up with the participant if appropriate
In the unlikely event of a near miss taking place
•Appropriately manage any situation on the water if required
•Complete a standard near miss report
•Reflect on learning as to how this may be avoided in the future
•If required inform British Canoeing or other relevant parties
It may be appropriate for another participant to accompany the injured participant to hospital or for them to travel alone rather than be accompanied by Mark Beasley Coaching, Therapy & Training.
Late Back Procedure
- Attempt to make contact at agreed cut off time
- If contact cannot be made contact alternative person from the group using the candidate information spreadsheets in Google Drive
- Use location tracking (from Strava/Garmin or other tracker) or intended plan details to attempt to locate the group
- If no location tracking is available see Mark Beasley Coaching, Therapy & Training Calendar for information on location details which may still be current
- Attempt to make contact again
- If contact cannot be made within 60 mins of initial agreed contact time initiate emergency action plan
Emergency action plan
- Call 999 - ask for the Police then Mountain Rescue
- Explain current situation/details
- Give details of trip leader and course participants to the emergency services
- Give last known location/journey details to emergency services
- Remain available to take phone calls from trip leader or emergency services
Taking part in any form of paddlesport, safety and rescue and outdoor pursuits involves an element of assumed risk. By participating in this course/training/coaching you agree that you will follow all safety instructions given to you by the staff on the course. You also understand that you must take reasonable responsibility for your own safety where appropriate. All reasonable precautions will be undertaken by the staff on the course to keep you safe, but it must be understood that minor injuries can happen as part of these activities. During the course training/coaching, it is your responsibility to look after your own personal belongings and your vehicle, Mark Beasley Coaching, Therapy & Training cannot be held responsible for any loss to personal belongings sustained during the course. Any medical conditions must be declared on the booking form and any changes to this declaration must be passed onto the course staff prior to the course starting. You are advised to hold your own insurance for personal injury and third party liability.
We will do our best to ensure that all paddlesport activities are conducted in water of appropriate quality.
In all instances of water activities good personal hygiene around the water is highly encouraged
This could include but is not limited to:
•Washing hands before eating or drinking
•Showering after being on the water
•Avoiding ingesting water
•Covering cuts and abrasions
•If you become sick report to your GP informing them of your contact with water and
the location
•If the water quality is deemed too poor to conduct the activity we will move location or
postpone
•Where required we will report pollution to the environment agency
•Where appropriate we will encourage all participants and staff members to follow the
“Check, Clean, Dry” approach to minimise the spread of invasive species
Throughout the course/activity photographs may be taken which could be used for marketing and promotional materials by Mark Beasley Coaching, Therapy & Training and other carefully selected linked organisations such as (but not limited to) sponsors and national governing bodies. During the booking process consent to do this will be requested for all participants